Privacy Policy

1. Who We Are

Nordic Timbers Pty Ltd is an Australian company specialising in premium European-manufactured modular homes, timber construction materials and Australian hardwood products.

Our website provides information about our products and services and allows visitors to contact us, submit enquiries and request quotations.

2. Personal Information We Collect

The types of personal information we may collect depend on how you interact with us and may include:

• Full name
• Email address
• Telephone number
• Company name, where applicable
• Project address or location
• State or territory
• Information relating to your project or quotation request
• Information you provide through our contact or enquiry forms
• Any other information you voluntarily provide when communicating with us

Technical and Usage Information

When you visit our website, certain technical information may also be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Date and time of your visit
• Pages viewed
• Time spent on the website
• Referring website or source
• Approximate geographic location
• Other website usage and analytics information

3. How We Collect Personal Information

We may collect personal information when you:

• submit a contact or enquiry form;
• request a quotation;
• contact us by email or telephone;
• subscribe to marketing communications or updates;
• browse or interact with our website;
• interact with cookies and similar technologies;
• access our website using a mobile device; or
• otherwise communicate or do business with us.

We generally collect personal information directly from you. In some circumstances, information may also be collected automatically through our website or through service providers acting on our behalf.

4. Why We Collect and Use Your Information

We may collect, hold and use your personal information to:

• respond to enquiries and requests;
• prepare and provide quotations;
• communicate with you regarding products, services or projects;
• provide customer service and support;
• process and manage business relationships;
• improve our products and services;
• operate, maintain and improve our website;
• analyse website usage and performance;
• conduct marketing activities where permitted;
• maintain the security of our website and systems;
• comply with legal and regulatory obligations; and
• protect our legal rights and legitimate business interests.

5. Marketing Communications

If you choose to receive updates or marketing communications from Nordic Timbers, we may occasionally send you information regarding:

• new home models;
• construction materials and products;
• special offers or promotions;
• company news;
• events; and
• product or service updates.

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in the relevant communication or by contacting us directly.

We will process requests to unsubscribe in accordance with applicable Australian law.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience, operate website functionality and better understand how visitors interact with our website.

Cookies may be used to:

• remember preferences;
• enable or improve website functionality;
• analyse website traffic and visitor behaviour;
• measure website performance;
• understand how visitors find our website; and
• support and optimise marketing activities.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or performance of parts of our website.

7. Analytics and Tracking Services

Our website may use third-party analytics, performance and marketing technologies, which may include:

• Google Analytics;
• Google Search Console;
• Google Tag Manager; and
• Meta Pixel.

These technologies may help us understand how visitors use our website, which pages are visited, how visitors find us, and how our website and marketing activities perform.

Some providers may collect information through cookies or similar technologies and process that information in accordance with their own privacy policies.

8. How We Hold and Protect Personal Information

Personal information may be stored electronically in our business systems and in systems operated by trusted third-party service providers, including website hosting, email, cloud storage and customer relationship management providers.

Nordic Timbers takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Security measures may include appropriate technical, organisational and access controls. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Third-Party Service Providers

We may use trusted third-party providers to support our business operations, including:

• website hosting providers;
• cloud storage providers;
• email service providers;
• customer relationship management (CRM) systems;
• IT and technical service providers;
• payment providers, where applicable;
• marketing platforms; and
• analytics providers.

We seek to provide these service providers only with the information reasonably necessary for them to perform their services.

Third-party providers may also have their own privacy policies and data handling practices.

10. Disclosure of Personal Information

We do not sell your personal information.

We may disclose personal information where reasonably necessary:

• to service providers and contractors supporting our business;
• to professional advisers such as lawyers, accountants or consultants;
• where required or authorised by law;
• to comply with legal, regulatory or governmental requirements;
• in connection with a business transaction or restructuring where permitted by law; or
• to protect our rights, property, users or legitimate business interests.

11. Overseas Disclosure

Some of our third-party service providers may store or process information outside Australia.

Where personal information is disclosed to an overseas recipient, we will handle such disclosures in accordance with applicable Australian privacy laws.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• provide our products and services;
• manage enquiries and quotations;
• maintain appropriate business records;
• comply with legal and regulatory obligations;
• resolve disputes; and
• establish, exercise or defend legal rights.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, subject to applicable legal requirements.

13. Accessing and Correcting Your Personal Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Requests should be submitted using the contact details in Section 18 below. We may need to verify your identity before processing a request.

We will respond to access and correction requests within a reasonable period and in accordance with applicable Australian privacy law.

In some circumstances, we may be permitted or required by law to refuse access or correction. Where applicable, we will explain the reason for the decision and any available complaint options.

14. Your Privacy Choices and Rights

Subject to applicable law, you may be able to:

• request access to personal information we hold about you;
• request correction of inaccurate or outdated personal information;
• update information you have provided to us;
• withdraw consent where processing is based on consent;
• opt out of marketing communications; and
• make a complaint about how your personal information has been handled.

Requests can be made using the contact details provided below.

Please note that Australian privacy law does not necessarily provide an unrestricted right to deletion of all personal information. We will consider any deletion request in accordance with applicable legal requirements and our legitimate record-keeping obligations.

15. Privacy Complaints

If you believe that Nordic Timbers has not handled your personal information appropriately or has breached applicable privacy requirements, please contact us using the details in Section 18.

Please include sufficient information for us to understand and investigate your concern. We will acknowledge and investigate privacy complaints and aim to respond within a reasonable period.

If you are not satisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Information about privacy complaints is available from the OAIC at www.oaic.gov.au.

16. Children's Privacy

Our website is not directed to children under the age of 16, and we do not knowingly seek to collect personal information from children through our website.

If we become aware that personal information has been provided by a child in circumstances where it should not have been collected, we will take reasonable steps to address the matter.

17. International Visitors

Nordic Timbers operates primarily in Australia, although our website may be accessed by visitors from other countries.

Where applicable, we will endeavour to handle personal information in accordance with applicable privacy and data protection requirements.

Visitors outside Australia should be aware that information they provide may be processed or stored in Australia and, depending on the service providers we use, other jurisdictions.

18. Contact Us

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, technology, service providers or legal requirements.

The latest version will be published on this page together with the updated "Last Updated" date. We encourage visitors to review this Privacy Policy periodically.

Applicable Legislation

This Privacy Policy has been prepared having regard to applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), to the extent they apply to Nordic Timbers Pty Ltd.

Where applicable, we also seek to respect relevant privacy and data protection requirements concerning individuals accessing our website from outside Australia.